We are a team of American and Filipino entrepreneurs and call center executives whom are building world class customer care and BPO campaigns for clients of all industry shapes and sizes.
A BOUTIQUE & COLLABORATIVE PHILIPPINES-BASED OUTSOURCING COMPANY
We provide efficient, high quality, and integrated Customer Care & Business Process Outsourcing services to SMEs and Enterprise Organizations.
Our focus is to create outstanding customer satisfaction, increase brand loyalty, generate 5 star reviews and automate repetitive tasks to save your organization time and money.
SERVICES WE PROVIDE
Customer Care Outsourcing
If you’re looking for an experienced, efficient and talented team of customer-centric representatives in the Philippines to provide your end-customers outstanding services and support then we might be the right fit team for your brand. We provide the following lines of support for our clients:
- Phone Support
- Social Media Moderation and Content Creation
- Email Support
- Live Chat Support
We can provide customer care and technical support services for your customers 24/7, 365 days a year in English, Spanish, French, German, Italian, Japanese, Korean and Chinese.
Business Process Outsourcing (BPO)
We provide competent, detailed-oriented, collaborative teams to support your key business operations and activities to achieve extraordinary results and cost savings. Some of our BPO services include:
- Data Entry
- Accounting Outsourcing
- Application Processing
- Data Conversion and Document Digitization
- Billing and Invoicing Services
- Data Mining
- Back Office
- Market Research
- Document Indexing and Archiving Services
- Recruitment and Manpower
INDUSTRIES WE SERVE
Finance & Banking
Media & Entertainment
Manufacturing & Chemical
Travel & Hospitality
Technology & Software
Supply Chain & Logistics
BENEFITS OF OUR SERVICES
GLOBAL LEADERSHIP TEAM & TALENT
C9 Digital has over 5 years of experience when it comes to recruiting, vetting, hiring, training and deploying customer care agents for clients across North America, Europe and Asia.
We have agents available in our Manila offices or agents that work from home. Leveraging our remote agent model, we can hire experienced and qualified talent anywhere in the world in order to provide you the exact solution you are looking for.
FAST CAMPAIGN LAUNCH
For most campaigns (team sizes of 3-20 full time agents) we can complete the hiring and training phase within 4 weeks.
We pride ourselves on offering our clients a fast but competent solution to hiring and scaling their teams up based on the demands within their businesses.
CUTTING EDGE TECHNOLOGY
Whether you’re in need of a CRM, Dialer, Live Chat, or Automation software. Our experienced account managers will be able to learn about your business and recommend the right technology solutions in order to provide your customer care team the infrastructure and tech they need to succeed within their role.
If you’re not sure exactly what you need we’ll be able to evaluate your current setup and recommend the right solutions available for you.
EXPERIENCED MANAGEMENT TEAM
C9 Digital’s management team has experience running customer care for some of the top brands in the United States. At the heart of our business is the understanding that customer care is all about people.
By understanding how people think, act and feel we’re able to design campaigns that will wow your customers and elevate your brand over everyone else.
ACHIEVE THE EXTRAORDINARY WITH C9 DIGITAL
What sets us apart from every other call center and BPO in the Philippines is our ridiculous focus on exceeding your expectations and producing a quality of work that is perceived as extraordinary.
For us, exceeding your expectations is the ultimate competitive advantage and we’re obsessed with figuring out how we can move our company up the value-chain within your organization each day.