CUSTOMER CARE & BUSINESS PROCESS OUTSOURCING (BPO) SERVICES FROM MANILA, PHILIPPINES

Free BPO/Outsourcing Strategy Session

We’re happy to provide you a free BPO/Outsourcing Strategy session and talk about whatever topics you’d like. We’re here to help you on the level of strategy all the way down to any specific topics you deem important:

We are a team of American and Filipino entrepreneurs and call center executives whom are building world class customer care and BPO campaigns for clients of all industry shapes and sizes.

A BOUTIQUE & COLLABORATIVE PHILIPPINES-BASED OUTSOURCING COMPANY

We provide efficient, high quality, and integrated Customer Care & Business Process Outsourcing services to SMEs and Enterprise Organizations.

Our focus is to create outstanding customer satisfaction, increase brand loyalty, generate 5 star reviews and automate repetitive tasks to save your organization time and money.

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SERVICES WE PROVIDE

Customer Care Outsourcing

If you’re looking for an experienced, efficient and talented team of customer-centric representatives in the Philippines to provide your end-customers outstanding services and support then we might be the right fit team for your brand. We provide the following lines of support for our clients:

  • Phone Support
  • Social Media Moderation and Content Creation
  • Email Support
  • Live Chat Support

We can provide customer care and technical support services for your customers 24/7, 365 days a year in English, Spanish, French, German, Italian, Japanese, Korean and Chinese.

Business Process Outsourcing (BPO)

We provide competent, detailed-oriented, collaborative teams to support your key business operations and activities to achieve extraordinary results and cost savings. Some of our BPO services include:

  • Data Entry
  • Accounting Outsourcing
  • Application Processing
  • Data Conversion and Document Digitization
  • Billing and Invoicing Services
  • Data Mining
  • Back Office
  • Market Research
  • Document Indexing and Archiving Services
  • Recruitment and Manpower 

BPO CLIENT SPOTLIGHT:

Discover why Propel RC, one of the largest drone companies in the United States, and the makers of the Star Wars Laser Battling Quads, decided to outsource their customer care with C9 Digital.

INDUSTRIES WE SERVE

Finance & Banking

Insurance

Media & Entertainment

Manufacturing & Chemical

Travel & Hospitality

Automotive

Technology & Software

Education

Government

Utilities Companies

Supply Chain & Logistics

Healthcare

Consumer Goods

E-Commerce

Mortgage

BENEFITS OF OUR SERVICES

GLOBAL LEADERSHIP TEAM & TALENT

C9 Digital has over 5 years of experience when it comes to recruiting, vetting, hiring, training and deploying customer care agents for clients across North America, Europe and Asia.

We have agents available in our Manila offices or agents that work from home. Leveraging our remote agent model, we can hire experienced and qualified talent anywhere in the world in order to provide you the exact solution you are looking for.

FAST CAMPAIGN LAUNCH

For most campaigns (team sizes of 3-20 full time agents) we can complete the hiring and training phase within 4 weeks.

We pride ourselves on offering our clients a fast but competent solution to hiring and scaling their teams up based on the demands within their businesses.

CUTTING EDGE TECHNOLOGY

Whether you’re in need of a CRM, Dialer, Live Chat, or Automation software. Our experienced account managers will be able to learn about your business and recommend the right technology solutions in order to provide your customer care team the infrastructure and tech they need to succeed within their role.

If you’re not sure exactly what you need we’ll be able to evaluate your current setup and recommend the right solutions available for you.

EXPERIENCED MANAGEMENT TEAM

C9 Digital’s management team has experience running customer care for some of the top brands in the United States. At the heart of our business is the understanding that customer care is all about people.

By understanding how people think, act and feel we’re able to design campaigns that will wow your customers and elevate your brand over everyone else.

ACHIEVE THE EXTRAORDINARY WITH C9 DIGITAL

What sets us apart from every other call center and BPO in the Philippines is our ridiculous focus on exceeding your expectations and producing a quality of work that is perceived as extraordinary.

For us, exceeding your expectations is the ultimate competitive advantage and we’re obsessed with figuring out how we can move our company up the value-chain within your organization each day.