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DIGITAL MARKETING & CONTACT CENTER OUTSOURCING SERVICES

We work with digital marketing agencies and outsourcing clients around the world to execute stunning results.

Who We Serve

Digital Marketing & Global Call Center Agencies

Individual Clients & Influencers

Public & Private Sector Companies & Organizations

Our Portfolio of Services

C9DIGITAL

Full Scale Inbound Marketing Execution

Design & Execution of PPC & Paid Advertising Campaign

Design & Execution of PPC & Paid Advertising Campaign

Development of Creative Content & Assets

Development of Creative Content & Assets

Responsive & Creative Web Design

Responsive & Creative Web Design

Search Engine Optimization

Search Engine Optimization

Lead Nurturing/Email Marketing

Lead Nurturing/Email Marketing

Strategy Consulting & Advisory Work

Strategy Consulting & Advisory Work

C9OUTSOURCING

C9 Pay-On-Demand Customer Service for Startups

C9 Pay-On-Demand Customer Service for Startups

Customer Service Setup & Outsourcing

Customer Service Setup & Outsourcing

Large Scale Enterprise BPO

Large Scale Enterprise BPO

24/7 Inbound Phone, Email, Live Chat, Social Media Messenger Handling

24/7 Inbound Phone, Email, Live Chat, Social Media Messenger Handling

Design & Deploy & Manage AI Chatbots

Design & Deploy & Manage AI Chatbots

Multilingual Inbound Support

Multilingual Inbound Support

CLIENTS HIRE US BECAUSE THEY WANT US

  • In today’s competitive landscape; world class thinking, execution and management of your outsourcing campaign are essential in order to stand out and achieve brand loyalty and equity with your customers.
  • For us, new client relationships are bigger than simple vendor relationships, we view ourselves as a key stakeholder that is here to free up your time and give you the level of professionalism you need for a successful outsourcing partnership.
  • As a fast-growing midsize boutique agency, we pride ourselves on being able to offer our clients the same level of quality and experience as the big agencies and contact centers, while still offering you as the client the attention-to-detail and personalization impossible at the big firms.

“Deciding on when and how to outsource your business is not always an easy choice. We offer more than simple cost reduction and labor savings. We provide world class strategy, management, and passion for your brand leading to new insights and innovations that give you a giant competitive advantage in the marketplace.”

Phillip Lew CEO of C9 Digital

Detailed Breakdown of Services Provided

C9 Digital Breakdown

Full Scale Inbound Marketing Execution

  • Digital Marketing Strategy Brainstorming
  • Ideal Prospect Avatar Creation
  • Content Creation
  • Complete Lead Nurturing Management

Design & Execution of PPC & Paid Advertising Campaign

  • Paid Search Advertising
  • Social Media Adverting
  • Display Advertising
  • Retargeting PPC Advertising
  • Third Party Platform Advertising

Development of Creative Content & Assets

  • Digital Marketing Idea & Campaign Generation
  • Creation of Required Advertising Artwork & Digital Marketing Assets
  • Development of Interactive & Dynamic Web Content

Responsive & Creative Web Design

  • Creative Brainstorming & Web Strategy Support
  • Website Design Services
  • Website Development Services

Search Engine Optimization

  • SEO Audit Services
  • On-Site SEO Optimization
  • High Level Link Building

Lead Nurturing/Email Marketing

  • Email Newsletter Design
  • Email Newsletter Content Creation
  • Email Newsletter Management

Strategy Consulting&Advisory Work

  • Brand Strategy Consulting
  • Marketing & Advertising Strategy Consulting
  • Outsourcing Strategy Consulting

C9 Outsourcing Breakdown

C9 Pay-On-Demand Customer Service for Startups

  • With C9 Pay-On-Demand, qualifying startup companies who don’t have enough inbound traffic to justify hiring full time staff will be able to enjoy our shared support solutions which are billed on a per minute basis. The perfect solution for companies with low or highly variable inbound customer service traffic.

Large Scale Enterprise BPO

  • Back Office Outsourcing
  • Large Inbound Traffic Handling

Customer Service Setup & Outsourcing

  • Advisory to setup contact center program from scratch
  • Development of all initial customer service materials including scripts, work flows, email templates, etc
  • Development of appropriate KPIs for maximum contact center efficiency

24/7 Inbound Phone, Email, Live Chat, Social Media Messenger Handling

  • Live Inbound Phone Support
  • Email and ticket Handling
  • Live Chat Customer Support
  • Interactive Voice Response Services
  • Social Media Messenger Customer Support
  • Social Media Page Moderation Services

Multilingual Inbound Support

  • English Language Support
  • French, German, Italian, Spanish Language Support
  • Japanese Language Support
  • Chinese Language Support

Design & Deploy & Manage AI Chatbots

  • Chatbot Consulting Services
  • Chatbot Design
  • Chatbot Training
  • Live Human Passover Integration

How We Work

1

introduction call

Our first step is setup a call with your team and understand your goals. What kind of service do you need? What is the scope of work? How will we, as C9, fit into the big picture?


project scoping

After we get a full understanding of what business processes you are looking to outsource we work behind the scenes to gather our talent pools, required infrastructures to ensure accurate alignment and fees.

2

3

custom proposal

Here we setup a call where we present our assessment and plan of action. It’s here we showcase any creative work and present our ideas and fees.


proposal review

During this stage, your team will review our proposal, suggest any improvements or changes, as well as jointly agree on contract terms.

4

5

security & payment

At this stage, the client will pay the needed deposits and security payment in order to move forward on the contract. We also send out offer letters and contracts for subsidiary teams that are hired as part of the execution of the campaign.


launch

We launch! C9 Digital’s upper management will carefully review and ensure your campaign is successful. This stage is also when we finalize communication protocols and how escalations will be handled.

6

7

monthly management

It is here where C9 will take the time to truly shine. We provide standard reporting that will share campaign performance, improvements and new goals to ensure constant and never-ending improvement. We will also recommend areas where optimization and improvement can take place.

See our Portfolio of Case Studies

view case studies