CLIENTS HIRE US BECAUSE THEY WANT US
- In today’s competitive landscape; world class thinking, execution and management of your outsourcing campaign are essential in order to stand out and achieve brand loyalty and equity with your customers.
- For us, new client relationships are bigger than simple vendor relationships, we view ourselves as a key stakeholder that is here to free up your time and give you the level of professionalism you need for a successful outsourcing partnership.
- As a fast-growing midsize boutique agency, we pride ourselves on being able to offer our clients the same level of quality and experience as the big agencies and contact centers, while still offering you as the client the attention-to-detail and personalization impossible at the big firms.
“Deciding on when and how to outsource your business is not always an easy choice. We offer more than simple cost reduction and labor savings. We provide world class strategy, management, and passion for your brand leading to new insights and innovations that give you a giant competitive advantage in the marketplace.”
Phillip Lew CEO of C9 Digital
How We Work
Our first step is setup a call with your team and understand your goals. What kind of service do you need? What is the scope of work? How will we, as C9, fit into the big picture?
After we get a full understanding of what business processes you are looking to outsource we work behind the scenes to gather our talent pools, required infrastructures to ensure accurate alignment and fees.
Here we setup a call where we present our assessment and plan of action. It’s here we showcase any creative work and present our ideas and fees.
During this stage, your team will review our proposal, suggest any improvements or changes, as well as jointly agree on contract terms.
security & payment
At this stage, the client will pay the needed deposits and security payment in order to move forward on the contract. We also send out offer letters and contracts for subsidiary teams that are hired as part of the execution of the campaign.
We launch! C9 Digital’s upper management will carefully review and ensure your campaign is successful. This stage is also when we finalize communication protocols and how escalations will be handled.
It is here where C9 will take the time to truly shine. We provide standard reporting that will share campaign performance, improvements and new goals to ensure constant and never-ending improvement. We will also recommend areas where optimization and improvement can take place.